Shipping

Order Processing

Once your order is placed, please allow 1 to 3 business days for order processing before the shipment is dispatched. We do our best to process orders promptly to ensure timely delivery. 

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Delivery Times

You can find the estimated delivery times before placing your order at the cart or checkout page. It is important to remember that these estimated delivery times are just an estimation and cannot be considered a guaranteed arrival date.

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Shipping options

We offer two shipping options: Standard and Priority. The Standard service provides economical shipping with reliable delivery, while the Priority service offers faster delivery for urgent needs.

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Tracking

For most orders, we provide tracking information that allows you to monitor the progress of your shipment. Once your order has been dispatched, you will receive an email with the tracking number.

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Shipping Destinations

We strive to offer international shipping to a wide range of countries to serve our customers around the globe. However, due to certain logistical and legal constraints, we regret to inform you that we are unable to ship to Austria, Bulgaria, Cyprus, Honduras, and India at this time. For more information, please email us at support@triloxogy.com.

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Lost in Transit

If you have a package that has not arrived, it is important to take action promptly. To file a claim for a lost package, you need to submit your request within 21 days of the estimated delivery date. This can be done by using the contact form available on our website.

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Unclaimed Shipments

If a shipment goes unclaimed, it will be returned to our facility and you will be responsible for paying any additional costs associated with resending the package.

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Shipping Costs

The shipping costs for your order are calculated based on location, item size and weight, and the chosen shipping method during checkout. We provide multiple shipping options to accommodate your preferences and urgency.

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Customs and Duties

Please be aware that international orders may be subject to import duties, taxes, and customs fees. These charges are imposed by your country's customs department and are beyond our control. Any applicable customs or import duties are the responsibility of the recipient.

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